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| Requirements Elicitation & Facilitation |
| Duration: 3 days |
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| This course is designed for all requirements team members including: business analysts, systems analysts, managers, users, team leads, architects, software developers, as well as any others who participate in the development of application requirements or other software development life cycle phases. |
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Use case development experience or use case training course |
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| Description |
| This advanced class teaches facilitation and meeting skills to all requirements team players, including those who regularly facilitate project sessions and those who may facilitate periodic sub-team or working group meetings. All participants learn how to become better team members. |
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| Objectives |
- Familiarize participants with basic facilitation and meeting skills
- Assist participants with the techniques essential for effective facilitation
- Give participants the opportunity to practice facilitation and receive feedback
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| Course Outline |
Introduction
Establishing Baseline Skills
- Lab 1: Participants demonstrate their current requirements and meeting skills
Communicating Effectively
- Costs of unsuccessful communication and meetings in software development
- Effective communication (listening, verbal and non-verbal cues, constructive feedback)
- Effective meetings have structure
- Quick tips to improve collaborative working sessions
- Facilitator's role in effective communication
- Lab 2: Apply pointers during continuation of Lab 1 meeting
Eliciting Requirements
- Elicitation Challenges
- Elicitation Techniques
- Lab 3: Root cause analysis
- Lab 4: Prepare for and conduct an interview
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Generating Ideas and Making Decisions
- Brainstorming techniques
- Lab 5: Brainstorm using two different techniques
- Organizing and clarifying ideas
- Lab 6: Organize ideas
- Setting requirement priorities and making decisions
- Negotiation and conflict resolution within the group
- Lab 7: Make decisions
Planning Effective Meetings
- Roles: facilitator, scribe, timekeeper, participants, observers
- General principles for all meeting types
- Meeting types
- Developing Agendas
- Lab 8: Plan requirements meetings and develop an agenda
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